Math at the Call Center

23:44 Fri 14 Nov 2008. Updated: 17:16 28 Jan 2009
[, , ]

This is from late 2006, and you’ve probably seen it before, but somehow I missed it then, and I just can’t resist posting it. It’s pretty amazing, showing a level of innumeracy that I have a lot of trouble believing is real—even if it is.

Transcript of the call.
MP3 of the call.
Randall Munroe’s response to the whole thing.

It’s just crazy. A series of people who seem to have difficulty with the concept that 0.002 cents and 0.002 dollars are different. I don’t think they’re pretending to have trouble, either… they seem to actually be unable to comprehend what the customer is saying.

Leave a Reply